Nowadays, there are some excellent online portals such as Mobikwik that allow one to conveniently recharge one’s device online. These online recharge options can be done in a few steps and within a matter of seconds to have one’s device (phone, mobile or even television) functional once again. This makes matters like an online Reliance bill paymentsimple and easy.
These apps and portals allow one the convenience of paying their bills without actually having to go through a website and having to register oneself. Sometimes, however, it can become a problem if anybody fails to follow the steps or a glitch occurs. Here are a few steps that one can follow if their recharge is unsuccessful:
Step 1: Let’s say, for example, you are looking to recharge your Airtel post-paid account. A common error in this process is when the payment portal collapses or refreshes after money has been deducted from your account, deeming your recharge unsuccessful. Do not panic. First you need to check if the account has not been billed. If yes, check your account details and see if there are any options that say the money will be refunded.
Normally it takes around two to three days (in some cases even a week) for your money to be refunded. Make sure you have a screenshot of the payment failure so that you could use it as proof if required.
Step 2: Once you have taken a screenshot, wait for the site to send your details regarding the refund (if any). If they don’t send it, contact the site directly through the various numbers that are available and then request them to refund the amount. Send them pictures of the failed payment if they ask for it and then you will be able to get the money back.
It is important that one does not get panicky or worried if the money deducted (for your mtnldelhi bill payment or for any other bill) does not return for a few days. As long as you have proof of the payment, they will be liable to refund the money in view of a failed or unsuccessful recharge attempt.Get in touch with customer care and explain the problem calmly – most often losing one’s temper is counter-productive.